What is Arrow Rewards?

Arrow Rewards is Arrow's free loyalty program. It rewards loyal players for their support and lets Members enter prize giveaways. Arrow Rewards has three Status Levels based on the number of check-ins.

Key terms

• Check in: An entry made while at any Arrow location, using the Arrow Rewards app or an Arrow Rewards kiosk*.
• Status-Level Credit: A credit earned for each check-in.
• Status Levels:
• Gold: 0–50 Status-Level Credits
• Platinum: 51–250 Status-Level Credits
• Diamond: 251+ Status-Level Credits
• Status-Level Earn Period: The time frame in which Members earn Status-Level Credits. The current period ends January 1.
• Prize Period: An active giveaway. Giveaways run for different lengths of time, and one month can have more than one Prize Period.

How does it work?

• Sign up for your free membership on the Arrow Rewards app, an Arrow Rewards kiosk*, or a desktop computer.
• Check in once an hour at any Arrow location using the app or a kiosk*. Check-ins can only be made on-site; the desktop site is for signing up and viewing your account.
• Each check-in earns one Status-Level Credit and giveaway entries into the current Prize Period.
• The number of entries each check-in earns depends on your Status Level:
• Gold: 1 check-in = 1 entry
• Platinum: 1 check-in = 2 entries
• Diamond: 1 check-in = 3 entries
• You can view your Status-Level Credits and entries in the app or by logging in on a desktop.

When does my Status Level go up?

Your Status Level goes up as soon as you reach the credit threshold for the next level. For example, your 51st check-in moves you to Platinum, and that check-in earns entries at the Platinum rate.

What happens when the Status-Level Earn Period ends?

Status-Level Credits reset once a year. The current Earn Period ends January 1, and all Members' credit counts return to zero. Members keep their current Status Level into the new period.

Your Arrow Rewards account, profile, and check-in history are not affected by the reset.

Why are my points at 0?

Arrow Rewards points (Status-Level Credits) reset once a year on January 1. Your balance returned to 0 as part of this scheduled reset, and your Status Level is unaffected. You'll start earning again with your next check-in.

Signing up and your account

How do I sign up?

Sign up for your free Arrow Rewards membership on the Arrow Rewards app, an Arrow Rewards kiosk*, or a desktop computer. The first time you sign up, you'll fill out a short entry form, which takes about five minutes. Press Submit when you're done. You're now registered and entered into Arrow Rewards.

How do I log in to the app?

After downloading the Arrow Rewards app, enter the phone number linked to your profile. This is the same number you use to check in at a kiosk*. Enter the password you created when you set up your profile, then tap Log In.

I forgot my password. What do I do?

1. Open the Forgot Password page. Go to the Arrow Player Forgot Password page, or tap Forgot Password on the app's login screen.
2. Enter your phone number. Use the phone number linked to your Arrow Rewards account.
3. Check your email. Reset instructions and a link will be sent to the email address on your profile. If you don't see it, check your spam or junk folder.
4. Create a new password. Follow the link in the email to set a new password, then log in to the app with your phone number and new password.

How do I change the information on my profile?

Log in to your Arrow Rewards account on the app or desktop. Open the menu in the upper left corner of the screen and select Profile. Update your information, then click Submit at the bottom to save your changes.

Keep your contact information up to date. It's how we reach you if you win.

How do I stop receiving texts or emails?

You can opt out at any time in any of these ways:

• Reply STOP to any Arrow Rewards text message.
• Click Unsubscribe at the bottom of any Arrow Rewards email.
• Update your communication preferences in your profile.

Checking in

How do I check in?

• Arrow Rewards app: While at an Arrow location, open the app and tap the Check In button on the home screen. Make sure the app is allowed to use your location. You can check in once per hour.
• Kiosk:* While at an Arrow location, enter your phone number on the Arrow Rewards kiosk and press Enter. If it's your first check-in, follow the prompts to complete your profile. Make sure your information is accurate, because it's how we contact you if you win.

My check-in didn't go through. What do I do?

After you check in on a kiosk* or the app, you'll see a confirmation screen thanking you. If the device isn't connected to the internet, it still records your check-in and logs it once the connection is restored.

In the app, you can confirm your check-in history under Entries.

If you see an error or think a kiosk* isn't working, tell a staff member so they can report the issue.

The Arrow Rewards app keeps crashing. How do I fix it?

Check the App Store or Google Play for an app update and install it if one is available. If there's no update, delete the app and download it again. 

Giveaways and winners

Do I have to make a purchase to enter?

No purchase is necessary to enter or win. Each promotion offers a free alternate method of entry. See the Official Rules for each promotion at winwitharrow.com/promotions for details. If anything in this FAQ conflicts with a promotion's Official Rules, the Official Rules apply.

Do my entries carry over to the next giveaway?

No. Entries apply only to the Prize Period in which they're earned and do not carry over to future giveaways.

How are winners chosen and contacted?

Winners are selected by random drawing from all eligible entries in the Prize Period and are notified by email and phone. Winners have 5 days to respond.

How can I see current promotions?

Current promotions are featured on the home screen of the Arrow Rewards app. For full details, see the Official Rules at winwitharrow.com/promotions.

*Kiosks available at select locations.